Privacy policy

Medura Health and its subsidiaries ("Medura," "we," or "us") own and operate the website located at www.medurahealth.com and may have previously, now, or in the future own and/or operate a Medura mobile application (collectively, the "Platform").

Your access and use of the Platform, any part thereof, or anything associated therewith, including its content ("Content"), any products or services provided through the Platform or otherwise by Medura, and any affiliated website, software, or application owned or operated by Medura (collectively, including the Platform and the Content, the "Service") are subject to this Privacy Policy, unless specifically stated otherwise. Capitalized terms not otherwise defined in this Privacy Policy have the meanings outlined in the Medura Terms and Conditions ("Terms and Conditions").

We are committed to respecting the privacy of users of the Service. We created this Privacy Policy ("Privacy Policy") to tell you how Medura collects, uses, and discloses information to provide you with the Service.

By creating, registering, or logging in to an account through the Service, or otherwise accessing or using the Service, you acknowledge the most recent version of this Privacy Policy. We will update this Privacy Policy when necessary to reflect material changes in the Service or how we use personal information, and as required by applicable law. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the "Last updated" date at the top of the Privacy Policy. If we make material changes to this Privacy Policy, we will provide notice or obtain consent regarding such changes as may be required by law.

If you are using the Service on behalf of an individual other than yourself, you represent that you are authorized by that individual to act on that individual's behalf and that that individual acknowledges the practices and policies outlined in this Privacy Policy.

Limitations on Use by Minors

The Service is generally intended for use by individuals who are at least eighteen (18) years of age or such older age as may be required by applicable state laws in the jurisdiction in which an individual utilizes the Service. Individuals who are between the ages of thirteen (13) and eighteen (18) may use the Service for the sole purpose of obtaining a medical consultation if a parent or legal guardian provides consent in accordance with the requirements outlined in our Terms and Conditions. The Service is not designed or intended to attract, and is not directed to, children under thirteen (13) years of age. If we obtain actual knowledge that we have collected personal information through the Platform from a person under thirteen (13) years of age, we will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form.

Furthermore, if you are under sixteen (16) years of age, you (or your parent or legal guardian if you are under age 13) may at any time request that we remove content or information about you that is posted on the Platform. Please submit any such request ("Request for Removal of Minor Information") to either of the following:

By mail: Medura Health, Attn: Privacy Officer, 7345 S. Durango Dr. #107-337, Las Vegas, NV 89113, with a subject line of "Removal of Minor Information." If you send by mail, please send by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery, and tracking. By email: support@medurahealth.com, with a subject line of "Removal of Minor Information."

For each Request for Removal of Minor Information, please state "Removal of Minor Information" in the email or letter subject line, and clearly state the following in the body of the request:

The nature of your request. The identity of the content or information to be removed. The location of the content or information on the Platform (e.g. by providing the URL). That the request is related to the "Removal of Minor Information." Your name, street address, city, state, zip code and email address, and whether you prefer to receive a response to your request by mail or email.

We will not accept any Request for Removal of Minor Information via telephone or facsimile. Medura Health is not responsible for failing to comply with any Request for Removal of Minor Information that is incomplete, incorrectly labeled or incorrectly sent.

Please note that we are not required to erase or otherwise eliminate, or enable erasure or elimination of such content or information in certain circumstances, such as when an international, federal, state, or local law, rule or regulation requires Medura Health to maintain the content or information; when Medura Health maintains the content or information on behalf of your Providers as part of your electronic medical record; when the content or information is stored on or posted to the site by a third party other than you; when Medura Health anonymizes the content or information so that you cannot be individually identified; when you do not follow the aforementioned instructions for requesting the removal; and when you have received compensation or other consideration for providing the content or information.

Protected Information

When you set up an account with Medura Health, you are creating a direct customer relationship with Medura Health that enables you to access and/or utilize the various functions of the Platform and the Service as a user. As part of that relationship, you provide information to Medura Health, including but not limited to your name, email address, shipping address, phone number, and certain transactional information, which we do not consider to be "protected health information" or "medical information."

However, in using certain components of the Service, you may provide certain health or medical information that may be protected under applicable laws. Medura Health is not a "covered entity" under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, "HIPAA"). One or more of the Labs, Pharmacies, or Medical Groups may or may not be a "covered entity" or "business associate" under HIPAA, and Medura Health may, in some cases, be a "business associate" of a Pharmacy or Medical Group. To the extent Medura Health is deemed a "business associate," and solely in its role as a business associate, Medura Health may be subject to certain provisions of HIPAA with respect to "protected health information" that you provide to Medura Health, the Medical Group, or the Providers ("PHI"). In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with PHI, "Protected Information") will be used and disclosed only in accordance with such applicable laws. Protected Information does not include information that has been de-identified in accordance with applicable laws. The Medical Groups and Providers have adopted a Notice of Privacy Practices that describes how they use and disclose Protected Information.

Collection of Personal Information

The personal information we collect depends on how you interact with us, the services you use, and the choices you make. We collect information about you from different sources and in various ways when you use our services, including information you provide directly, information collected automatically, information from third-party data sources, and data we infer or generate from other data.

Information you provide directly. We collect personal information you provide to us. For example:

Name and contact information, such as your name, email address, phone number, and billing and physical addresses. Demographic data, such as your gender, date of birth, and zip code. Payment information, such as your credit card number, financial account information, and other payment details. Content and files, such as photographs, videos, documents, and other files you upload to the Service. Sensitive personal information, including government ID, account access information, sensitive demographic data, contents of communications, biometric information, health data, and information about sex life or sexual orientation.

Information we collect automatically. When you use our services, we collect some information automatically. For example:

Identifiers and device information, including IP address, device identifiers, device type, operating system, browser, and other software. Geolocation data depends on your device and app settings. Usage data, including your activity on our websites and apps.

Information we obtain from third-party sources, including third-party partners, co-branding and marketing partners, service providers, and publicly available sources.

Cookies, Mobile IDs, and Similar Technologies

We use cookies, web beacons, mobile analytics and advertising IDs, and similar technologies to operate our websites and online services and to help collect data, including usage data, identifiers, and device information. You can manage or disable cookies through your browser settings.

Use of Personal Information

We use the personal information we collect for the following purposes:

Product and service delivery — to provide and deliver the service, including troubleshooting and personalizing those services. Business operations — to operate our business, process payments, administer your account, secure our systems, and meet our legal obligations. Product improvement and development — to develop, test, and improve the Service and content. Personalization — to understand your preferences and enhance your experience. Customer support — to provide customer support and respond to your questions. Communications — to send you confirmations, invoices, updates, security alerts, and support messages. Marketing — to communicate with you about new services, offers, promotions, and upcoming events. Advertising — to promote and market Medura Health and the products and services offered via the Service.

Disclosure of Personal Information

We may disclose personal information to the following types of third parties:

Service providers working on our behalf. Marketing and advertising partners. Financial services and payment processing companies. Affiliates and related companies. Labs, Pharmacies, Medical Groups, or their Providers. Corporate transaction partners in the event of a merger, acquisition, or sale. Legal and law enforcement, when required by applicable law.

Choice and Control of Personal Information

You have the right to access, correct, or delete your personal information. You may also opt out of targeted advertising and data sales. To exercise these rights, contact us at support@medurahealth.com.

Data Retention

We retain personal information for as long as necessary to provide the services and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements.

California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request correction or deletion of your personal information, and the right to opt out of the sale or sharing of your personal information. To exercise these rights, contact us at support@medurahealth.com.

Security

We strive to use reasonable physical, technical, and administrative measures to protect information from unauthorized access, use, disclosure, alteration, and destruction. However, you must keep your account password secure and your account confidential.

Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulations. Any updates will be posted on this page with a revised date.

Contacting Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@medurahealth.com Phone: (702) 718-5578 Mail: Medura Health, Attn: Privacy Officer 7345 S. Durango Dr. #107-337 Las Vegas, NV 89113